For more than 70 years Juran’s Quality Handbook: The Complete Guide to Performance Excellence has been the one essential reference in operational excellence. quality management and quality engineering—the ultimate authoritative source of answers on universal applications, procedures, techniques, and strategies for attaining superior and sustainable business results through quality.
The Complete Guide to Performance ExcellenceThe seventh edition—a major revision—forged a new standard in tools for performance excellence not just quality management. The Quality Handbook has been completely updated to meet the ever-changing needs of today’s business and quality professionals.
Under the guidance of Dr. Joseph A DeFeo and a team of global experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country.
Juran’s Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline — clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage – from key concepts, methods, research, and tools to practical applications on the job.
Here’s why this is the best edition yet:
Dr. Joseph A. DeFeo is a leading business management consultant, quality management practitioner and successor to Dr. Juran as president of Juran Institute, Inc. He is recognized worldwide for his expertise in enabling organizations to achieve business excellence. Dr. DeFeo’s varied areas of expertise include coaching executives to understand key factors in driving organization-wide change programs and deploying breakthrough management principles like Lean, Six Sigma, strategic planning, and business process improvement.
